Company:
About
Ms. Serra served in various leadership roles over the course of her more than 20 years in the financial services industry, which included responsibility for operations, product development, customer engagement, digital transformation, strategic and growth initiatives, and talent management. Prior to her financial services experience, Ms. Serra was a partner in a strategy consulting firm.
A seasoned credit card industry executive, Ms. Serra served in a variety of executive positions at JPMorgan Chase & Co., including as Chief Executive Officer of Chase Card Services from 2012 to 2016. While at JPMorgan Chase, Ms. Serra established and developed successful consumer credit card products and brands, loyalty programs, partner relationships, and digital mobile payment solutions. Most recently, from 2016 until her retirement in February 2018, she served as Senior Advisor focusing on strategic growth initiatives.
Prior to joining JPMorgan Chase in 2006, Ms. Serra was a Managing Director and Head of Private Client Banking Solutions at Merrill Lynch. She also served as Senior Vice President at American Express where, among other responsibilities, she led the Small Business Credit Card and Lending businesses. Prior to American Express, she was a partner at McKinsey & Company. Ms. Serra currently serves as a director and member of the compensation committee of Gartner, Inc. and previously served as a director and member of the audit committee of Boxed, Inc.
Personal Details
Title: Ms
Surname: Serra
M/F: Female
Nationality: American
Country of Birth: United States of America
Language: English
Qualification: MBA, BS (Food Chemistry)
Industry:
Qualifications & Experience
Industry Experience +5yrs:
Industry Qualification +5yrs?:
Finance experience +5yrs?:
Finance Qualification +5yrs:
Legal experience +5yrs?:
Delinquent director?:
Other Experiences?:
Collapsed company director?:
Other directorships (state)
(only entities turnover at least $5m p/a)
| Company | Committee | Position | Date Appointed |
|---|---|---|---|
| Board | Member | 01/10/2017 | |
| Other (specify) | Member | 01/10/2017 |
Working history
Name
Appointed Date: 01/01/1997
Date Resigned: 01/01/2000
Industry: Banking
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Other Executive
American Express CompanyAppointed Date: 01/01/1997
Date Resigned: 01/01/2000
Industry: Banking
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Name
Appointed Date: 01/01/2006
Date Resigned: 01/01/2018
Industry: Financial Services
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Other Executive
JPMorgan Chase and Co.Appointed Date: 01/01/2006
Date Resigned: 01/01/2018
Industry: Financial Services
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Committee/s
| Company | Committee | Role | Appointment Date | Resignation Date |
|---|---|---|---|---|
| Capital One | Board | Member | 01/02/2020 | |
| Capital One | Audit | Chairperson | 01/02/2020 | |
| Capital One | Risk & Compliance | Member | 01/02/2020 |
Independence Questions
Any family members working for the company?:
Are you doing business with the company?:
Do you hold shares in the company for more than 0.10%? (directly or by representation):
Is your Director annual fee more than 5% of your total income from all sources?:
Are you more than 10 years as a director?:
Are you an executive chairperson?: